Ikvala for Support

Turn messaging into your #1 support channel

AI support flows + automations help teams resolve repetitive queries faster while preserving human touch for complex cases.

Used by ambitious teams across ecommerce, SaaS, and services.

Amazon

Licious

CureMet

HubSpot

Shopify

Google

Support requests from every source, in one flow

Bring social, website, ads, and QR conversations into one support pipeline.

✅ Social Channels — Unify social DMs and comments into structured support queues.

✅ Website Chat — Capture high-intent users and resolve issues instantly from your website.

✅ Click-to-Chat Ads — Convert ad-driven queries into guided support and sales assistance.

✅ QR & Offline Sources — Support customers from packaging, brochures, and store walk-ins.

Route customer queries intelligently and automate routine ticket resolution.

AI should enhance support efficiency, not replace genuine customer connection.

Ikvala routes FAQs automatically while pushing complex conversations to agents with full context.

Intelligently classify and assign conversations by issue type and urgency.

Answer frequent questions automatically before they reach agents.

Escalate to live agents when confidence drops or intent requires empathy.

Track measurable improvements in response speed and resolution quality.

80%
Queries Auto-Resolved

50%
Lower Support Cost

24/7
Coverage with AI + Team

3x
Faster First Response

Centralize support across channels and keep teams aligned.

✅ Get a consolidated view of all customer interactions from a unified inbox.

✅ Assign chats to teams and agents, and avoid missed conversations.

✅ Improve response time with welcome messages and out-of-office flows.