Let’s Connect with Ikvala
Have a question, need assistance, or want to know more about our solutions? Our team is ready to help you every step of the way.
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Ikvala Office Location
Visit us for official meetings and business-related discussions.
1133,Gaur City Mall Noida
Business Hours
Our support and sales teams are available during these hours.
Frequently Asked Questions
Find quick answers to common questions about Ikvala and our WhatsApp sales software.
Ikvala WhatsApp Software is a comprehensive cross-platform solution that enables businesses to manage customer conversations, automate engagement workflows, and execute marketing campaigns efficiently through WhatsApp.
Ikvala WhatsApp Software is suitable for organizations of all sizes — from freelancers and startups to large enterprises — looking to enhance and scale their customer communication via WhatsApp.
No. Ikvala WhatsApp Software is designed with a user-friendly interface that simplifies automation, campaign setup, and integrations. Users can efficiently manage all functionalities without specialized technical knowledge.
Ikvala is fully web-based and compatible with all modern browsers. The platform is optimized for seamless use across desktop, tablet, and mobile devices, enabling teams to operate efficiently from anywhere.
Yes. Ikvala is built on the official WhatsApp Business API, ensuring reliable performance, robust data security, and full compliance with WhatsApp’s business and messaging policies.
Ikvala delivers a comprehensive suite of WhatsApp business solutions, including CRM integration, automated messaging workflows, audience segmentation, multi-agent inbox management, real-time campaign analytics, and end-to-end lead monitoring — all designed to enhance customer engagement and operational efficiency.
Yes. Ikvala WhatsApp Software allows you to connect and centrally manage multiple WhatsApp numbers from a single unified dashboard, depending on your selected subscription tier. This ensures streamlined operations across different departments or business units.
Yes. Ikvala WhatsApp Software enables seamless teamwork through shared inboxes, internal comments, and role-based permissions, ensuring each team member can collaborate efficiently while maintaining secure access control.
Yes. Our support team is accessible through live chat, email, and our comprehensive knowledge base. For enterprise-level clients, we also provide priority assistance along with a dedicated account manager to address business-specific needs.
Customer data is safeguarded through advanced security measures, including industry-grade encryption, routine security audits, and secure cloud infrastructure. Ikvala adheres to global data protection standards, ensuring full compliance with privacy regulations such as GDPR.
Ikvala offers multiple subscription tiers designed to suit different operational requirements — from essential messaging features to advanced automation and enterprise-level capabilities. Our plans scale with your business, including options for additional users, enhanced functionality, and dedicated support services.
Billing is processed according to the plan you select — either monthly or annually. Annual plans include a special discount, providing better value for long-term use.
Yes, you can easily move to a higher subscription tier whenever your business requires more capacity. The upgrade is applied right away, and the cost is adjusted based on your remaining billing period.
If your usage goes beyond what’s included in your current plan — such as messages, contacts, or users — we will notify you. You’ll have the option to either upgrade your plan or add extra usage credits so your services continue without interruption.
Yes, you can access all your past invoices and payment records directly in your Ikvala WhatsApp Software account. Just visit the Billing area to view or download them whenever needed.
Channels & Inbox
- Ikvala is not limited to only WhatsApp.
- You can run WhatsApp Chat, Website Chat, and Facebook Chat together.
- All channels are managed from one platform instead of separate tools.
- This helps your team give faster and more consistent replies.
- Yes, the social inbox combines all supported channels in one place.
- Your team can view conversations without switching between apps.
- Agents can reply quickly and keep context across customer touchpoints.
- This improves response speed and reduces missed messages.
Plans & Pricing
- Yes, you can use flow templates to automate common chat journeys.
- The media library lets you reuse approved images, files, and replies.
- Automation helps route, qualify, and follow up with leads faster.
- This keeps communication structured across Website, Facebook, and WhatsApp.
- Go to the Pricing page and click the custom pricing WhatsApp button.
- Share your monthly volume, number of agents, and required channels.
- Our team will review your requirements and suggest a best-fit plan.
- You will receive a tailored quote based on your business needs.